Return and Refund Policy

Return and Refund Policy

Effective Date: [7/25/2025]

At Pro Rare Collectibles, we are committed to ensuring the authenticity, quality, and satisfaction of every collectible we sell. Due to the nature of high-value and often irreplaceable items, our return and refund policy is designed to maintain the integrity of our marketplace while providing fair treatment for our customers.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The item received is significantly not as described.
  • The item is damaged in transit (must be reported within 48 hours of delivery).
  • You received the wrong item.

All claims must be initiated within 5 calendar days of delivery.

Due to the rarity and nature of high-value collectibles, buyer’s remorse, change of mind, or dissatisfaction with market value are not eligible for returns.

2. Condition of Returned Items

All returned items must:

  • Be in the exact condition in which they were received.
  • Include original packaging, certificates of authenticity, and any accompanying documentation.
  • Be shipped back using insured and trackable methods approved by us.

Items returned in a different condition will be rejected and returned to the sender.

3. Return Authorization Required

To initiate a return:

  1. Email us at support@prorarecollectibles.com with your order number and reason for return.
  2. We will provide a Return Merchandise Authorization (RMA) and detailed return instructions.
  3. Returns sent without an RMA will not be accepted.

4. Refunds

If your return is approved:

  • Refunds will be issued to the original payment method within 7–10 business days of receiving and inspecting the item.
  • Shipping, handling, and insurance fees are non-refundable unless the return is due to our error.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items sold “as-is” or listed with known flaws.
  • Items that have been tampered with or altered.
  • Items where authenticity documentation has been separated, lost, or damaged.

6. Damaged or Lost Items in Transit

If your order is damaged in transit:

  • Contact us within 48 hours of receipt with photos of the damage, packaging, and shipping label.
  • Do not discard the packaging as it may be needed for insurance claims.

7. Authentication Disputes

If you believe an item is inauthentic:

  • Provide supporting documentation from a recognized third-party authentication service.
  • We will investigate and issue a refund if authenticity cannot be verified.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Email: support@prorarecollectibles.com
Phone: +1-571-707-4405
Mail: Pro Rare Collectibles, 1901 Pennsylvania Avenue NW, Suite 900, PMB 132, Washington D.C. 20006